Returns & Exchanges

We want you to be completely satisfied with your EVE LOM purchase; therefore, we offer a 30-day return policy for products purchased directly from our website. Items must be returned in their original packaging and in a lightly used or unopened condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to start the process.

• 2.
  Prepare Your Package

  Securely pack your items in the original shipping box and include the completed return form provided in your email.

• 3.
  Attach the Label

  Download and print the prepaid shipping label from the portal and affix it to the outside of your package.

• 4.
  Receive Your Refund

  Once our team receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.