Frequently Asked Questions
Discover everything you need to know about EVE LOM products, shipping, and our radiance-first skincare rituals.
What makes the EVE LOM Cleanser unique compared to others?
Our award-winning Cleanser is a multi-purpose formula that cleanses, hydrates, tones, and exfoliates. Infused with our signature blend of four aromatic plant oils, it is designed to be used with our 100% Cotton Muslin Cloth to improve micro-circulation and reveal a glowing complexion.
Are EVE LOM products suitable for sensitive skin?
Yes, many of our products are formulated to be gentle yet effective. However, as our formulas contain high-quality botanical oils and actives, we recommend patch testing on a small area or reviewing the full ingredient list on the product page if you have specific sensitivities.
How can I track my order once it has been placed?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
What is your return policy for skincare products?
We want you to love your glow. If you are not completely satisfied, we accept returns of unopened and unused products within 30 days of purchase. Please contact our customer care team to initiate a return authorization.
Do you offer international shipping?
EVE LOM currently ships to a wide range of global destinations. Shipping costs and delivery timelines vary by region and will be calculated at checkout based on your specific location.
Is EVE LOM a cruelty-free brand?
EVE LOM does not test its finished products or ingredients on animals, nor do we commission third parties to do so, except where required by local law in specific international markets.